Vonics Digital Review
Vonics Digital is one of the many VoIP providers in the market today. Their service and features are pretty basic but they offer a plethora of plans that would cover just about any requirement. Customer service is obviously not their forte, and it would be wise to review their service parameters from various sources before entering any contract with them.
Buying and Setting Up
As simple as any other VoIP program, Vonics adapter is easy to install by just about anyone.
Product Features
Features at Vonics Digital are nothing to write home about but do cover all the basic features offered by other VoIP players. Some of these are mentioned below.
Virtual Phone Number
Up to five virtual numbers for each account, with a choice of area codes across USA.
Softphone
Users can talk via their PC or laptop using a softphone. 500 free minutes included.
Toll Free Number
An 800 number at an additional $4.95 per month with incoming calls charged at 5 cents per minute.
Fax Facility
Free for business lines, $9.99 for home users who receive 300 free fax minutes.
411 Dialing
Access to National Directory Assistance charged at 99 cents per call.
Other General Features
Vonics offers several other basic features such as:
- Caller Number and Name Identification
- Call Waiting
- Call Forwarding
- Call Return
- Call Transfer
- Conference Calling
- Voicemail (By Email as audio attachment)
- Speed Dialing
- Simultaneous Ringing (of multiple incoming calls)
- Number Porting
Call Quality
Definitely not the best VoiP quality around. Calls are frequently dropped and audio quality is rather choppy and unclear.
Call Plans
Vonics really has some plan to suit just about anybody, whether they’re home or business users.
- Basic Plan: 500 allotted monthly minutes to USA and Canada at $12.99. Additional minutes charged at 3 cents each thereafter.
- Platinum Unlimited Plan: Unlimited calls to USA and Canada at $24.99 per month. This plan throws in a free second virtual number.
- Two-Way International Unlimited Plan: Two primary numbers at $25.99 per month that can be used to call each other at extremely low rates. Calls within network are unlimited. Calls to other networks come with 500 allotted minutes for USA and another 500 for Canada.
- International Passport Unlimited Plan: Ideal for heavy duty international callers as it offers unlimited calling to over 35 countries at $34.99 per month. However international calls are free only for landlines. Mobile international calls are charged as per Vonics published rates.
- Business SOHO Unlimited Plan: Unlimited calling to USA and Canada at $34.99 per month and extremely low (published) rates for international calls.
- SOHO Unlimited Plus Plan: Unlimited calling to USA and Canada at $34.99 per month. Also features a free fax line with 300 fax minutes. Additional usage charged at 3 cents per minute thereafter.
- SOHO Unlimited Pro Plan: Two primary numbers for unlimited calling to USA and Canada numbers at $79.99 per month. Also features a free fax line with 300 fax minutes. Additional usage charged at 3 cents per minute thereafter.
- SOHO Unlimited Pro Plus Plan: Betters the SOHO Unlimited Plan by providing users with a toll free number at $84.99 per month. All incoming calls on the toll free number are chargeable at 4.5 cents per minute.
Customer Service
On paper they Vonics Digital offers 24 / 7 email and toll free customer and technical support. However calls are almost always unanswered and email responses take much longer than acceptable. All dropped customers have left Vonics more because of their customer support than for any other reason. The we account panel is also difficult to navigate and not the most professional option around.
With the many options around one would be wise to look at other providers given Vonics’ recent customer dissatisfaction history. However you may try the service under the 30 day money back guarantee and stick with it only if it works for you in that period – both in terms of call quality and customer service experience.
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